The engine that runs your business and guards your sensitive data requires constant monitoring, administration and maintenance. We ensure smooth operation, speed and up-time day in, day out.
Are your primary productivity devices running optimally? Research shows that a slow and under-performing workstation can cost employers as much as 25% in lost productivity. If ten employees lose one half-hour per day due to slow desktops or laptops, in one year that translates to about 1,225 hours of lost productivity – over $33,000 at $27 per hour.
Our approach to desktop and laptop management is simple yet effective. Any workstation on the network is provided unlimited support as long as it is covered by our support agreement. There are two desktop support tiers to choose from: regular and basic. Depending on your needs and use case, we ensure that you receive exactly what is right for you and nothing more.
The driving principle of our desktop support philosophy boils down to this: no invoice shock, cost spikes or surprises. After all, we consider our clients as partners, and they see us as trusted business advisers – that’s why we can claim some of the longest retention rates in the industry.
We have designed our service level agreements (SLA) to match the needs of small and medium businesses that operate in our nation’s capital. Security against malware threats and protection of data are key areas when representing national interests. Here’s a brief list of what’s included:
- Antivirus and anti-spyware scanning
- Protection of sensitive data
- Configuration and network access
- Patch management
- Installation of software applications
- Remote and on-site support
- Inventory and asset management
- Hardware procurement services
From application servers to server hardware, these are your network’s heavy lifters. As any top athlete, they require a strict diet of updates, monitoring and security hardening to ensure top performance under heavy load. Due to the intensity of their daily routine, servers have a shorter competitive career than other network devices and consequently require a backup plan – literally.
Whether your servers are Internet facing or strictly internal, application delivery should adhere to the latest security best practices, test and optimization methodologies to ensure the highest level of availability and performance. We use robust hardware with extensive vendor support and backed up by 4-hour or next-business-day warranty to ensure continued service delivery.
Our experience with Microsoft Windows Server runs deep, and depending on your scenario, we can deliver applications via on-site or off-site infrastructure. The end goal is to simplify your operations and provide hardware resources on-demand according to your exact needs – nothing more, nothing less.
At each step, we will explain the risks and benefits of utilizing public and shared infrastructure (The Cloud) versus “building your own” – the aim is to leverage cost effective services while retaining sufficient control. Here’s a brief list of services we provide in terms of infrastructure:
- All items specified in the Desktop section, plus
- On-site server hardware placement
- Datacenter hardware co-location
- Backup and disaster recovery
Almost. While we encourage technology adoption and provide support for a wide variety of devices, we also help organizations define their bring-your-own-device approach. Successfully blending security, performance and IT service efficiency is one of our top priorities in this area.
Many organizations provide users a way to make use of personal devices to connect to business resources such as email or file systems. As long as the devices are capable of supporting the required connectivity and security standards, the risks are manageable. At the top of the list in terms of popularity are today’s smart phones and tablets – but the BYOD trend is still in its infancy.
With the increased adoption of cloud storage for both personal and business use, an increasingly large number of users perform their work duties on personal workstations and devices. The challenge for most businesses is to ensure that sensitive data does not leave the organizational perimeter, while allowing users to work freely.
The balancing act between users, devices, data and employers is a sensitive one, and requires a carefully developed plan to address the following key areas:
- Industry specific legislation and regulations
- Governance and organizational policy
- Mobile device management capability
- Device type and approved manufacturers
- Enhanced device security
- Network connectivity