Service and Support

The Compulite online computer support program is your assurance we care about your business. It allows your Compulite technician to remotely control the user’s desktop through the use of Microsoft Internet Explorer. As long as the user is able to browse the internet, Compulite personnel will be able to log on remotely to the user’s desktop and perform troubleshooting. E-support greatly improves response time and lowers the cost of onsite end-user support for you our client.

Compulite e-support includes:

• Daily off-site monitoring; validation of the internet connection, complete review of the backup log, UPS status.
• Weekly Monitoring; review the firewall logs, anti-virus logs, initiate any Windows security updates, review system and application event logs on the server, review server storage requirement, server performance, server processor utilization, memory usage, disk activity.
• Off-Site Preventive Maintenance; security patch updates and windows maintenance.
• Online HELP DESK system for tracking all support with you.
• A bi-monthly review of your IT system and your support logs.

Compulite will even be your IT department if that is the best solution for you. We want you to have peace of mind and a good nights sleep every night so that you can concentrate on what you do best――running your business.